Steve Melchiskey,
Managing Member

Steve founded USA Wine West in 1996 and has been the driving force behind successfully growing the company without compromising its personable character and high standard of service. He began his foray into the business of wine while working the grape harvest in the Rhinegau in 1976. Since then, he has worked in vineyards and wineries in California, Hungary, France and New York. His work experience extends to virtually every level of the wine industry, as a retail wine buyer and bottle duster, a wholesale/import operations manager, a wholesale sales representative in San Francisco Bay Area for six years, and in winery sales and marketing. Steve is also a licensed attorney and specializes in wine law, assisting wineries, retailers and importers in their contractual, regulatory and licensing issues. Steve is owner/winemaker at Maine Coast Vineyards, LLC, a bonded winery with a two-acre estate vineyard in Falmouth, Maine. He brings all of these experiences into play as director of USA Wine West. Having been very hands-on in the day-to-day operations of the Portland office for many years, Steve has worked tirelessly to integrate state of the art technology and efficiency into our systems, and to retain a dedicated staff of talented and professional personnel. He currently focuses on compliance and business development, and assists and advises portfolios in developing their U.S. distribution and marketing strategies. Speaking French and German well enough to tell bad jokes, Steve’s infectious enthusiasm and larger than life personality are intrinsic to the spirit of the company.


Serena Campbell,
Operations Director

A graduate of Brown University and student of the Université de Paris/Sorbonne, Serena started working with USA Wine West in 1998 – when the operations consisted of a two-person office in California – and has been a part of the company’s continued growth and evolution ever since. Serena has assisted with most aspects of the business at one point or another, so she can be considered a “go to” for almost any circumstance. In addition to overseeing the day-to-day operations of the Sausalito office, she is an expert in international and domestic logistics, warehousing, trucking, and Customs issues. She has coordinated the import of thousands of containers from virtually every wine region in the world and is a skilled logistical troubleshooter and problem solver. She is known for her clear and concise ability to give the best advice for the situation at hand. Serena is proficient in French, and moonlights as a singer in a San Francisco-based French yé-yé band. She is an accomplished cook, and a true enthusiast of wine, culinary and cultural experiences of all kinds.


Carol Amoroso,
Accounting Manager

Carol has been with USA Wine West since 2002, managing the company’s internal accounting and financial relationships with hundreds of foreign wineries and suppliers. A graduate of the Katharine Gibbs School in Boston with follow-up studies in accounting at Northeastern University and St. Joseph’s University, Carol has worked in the accounting departments at two commercial real estate firms and an intranet design firm. She also graduated with an AAS from culinary school, where she met her husband, and worked as a day chef. Her multi-faceted and multi-tasking skill set is indispensable to the accounting department of USA Wine West, where she manages a dizzying array of responsibilities. The list includes everything from accounts payable, bank account reconciliation, foreign currency payments, month-end portfolio reconciliations and payroll, assisting with office management, to working with our human resources director. Carol interfaces with distributors and their accounting departments in all 50 states and handles an endlessly complex position with grace and humor. She is an enthusiastic student of the wonderful world of wine, and loving mother to her four grown children and her terrier, Max.


Karie Rutkowski,
Order & Import Manager

Karie has been with USA Wine West since 2003. She had previously worked in the account management department of a publicly traded software company, where she coordinated international shipping and logistics for numerous national retail accounts, while also acting as a liaison for the company’s global sales staff across multiple time zones. Karie oversees our order-processing department with impressive efficiency and accuracy. Working against tight deadlines with warehouses on both coasts, she brings a “superhero” level of organization, follow-through and resolve to whatever logistics/customer service challenges may arise. With years of experience on national distribution orders – whether it’s a time-sensitive sample shipment for a big sales meeting, or a multiple pallet load for an out of state distributor – Karie always makes it happen. A gifted artist, Karie attended Academy of Art College in San Francisco. She is also a very funny writer, and keeps the USA Wine West team laughing even when problems occur. She is an aficionado and connoisseur of music, movies, comic books, German beer and pickles of all kinds.


Mary Brousseau,
Compliance Director

Mary started at USA Wine West in 2009 as an accounting and compliance assistant. She came aboard full time in 2011 and took over as the director of the Compliance Department, where she maintains nationwide licenses, state brand registrations, individual permits, and certificates of label approval (COLAs). She also regularly attends wine industry legal seminars and training in Continuing Legal Education and National Conference of State Liquor Administrators. A graduate of University of Southern Maine, with a Bachelor’s Degree in Business Administration, Mary enjoys the everyday legal curveballs that are thrown her way. Some of her passions include bartending, camping, motorcycling, exercising, spoiling her nieces, and spending quality time with her husband and their beloved Cairn Terrier, Natalie. With a plethora of wine connoisseurs in her circle, she relishes in the opportunity to pass on the love of wine to family and friends. But above all, she thrives most when she’s on stage with a microphone singing her best Stevie Nicks karaoke.

Olena Petukhova

Olena Petukhova,
Director of Business Analytics and Receivables

For those of you who know Olena Petukhova as our to-go person on accounts receivable, you will be happy to hear she retains that role but has been promoted to be in charge of developing the internal business analytics for USA Wine West. Long a lover of statistics, Olena has studied and worked to go deeper into this field and then turned her attention to developing tools, graphs and analysis that has helped the company enormously over the last year. Many of the tools are used by our staff daily to help them be better at their jobs, and her analytics helped the company through the tricky days of the pandemic. Born in Ukraine, she moved to the United States in 2003. She received her Associates Degree in Finance from the College of Marin, and a Bachelor’s degree in International Business Administration (Business Statistics minor) from San Francisco State University. She came to USA Wine West from a small construction office where she juggled multiple administrative and financial responsibilities, including payroll management, contract administration, accounts payable, insurance, HR duties, union benefits, safety compliance and single-handedly building large buildings. As the “AR Queen” at USA Wine West, she is no less busy and has happily settled in to her important role in the company. In her spare time she is a proud mom to fluffy canine boy, Ben, and a non-fluffy, feline girl, Venus. She enjoys spending time with her family, hiking, traveling, watching old sitcoms, and reading about psychology. A day isn’t complete for Olena without killer high heels and several cups of coffee..

Stephanie Ducharme

Stephanie Ducharme,
Director of Special Projects

Stephanie Ducharme grew up in Massachusetts where she received her bachelor degree in Psychology. She moved to Portland in 2014 and eventually landed at USA Wine West where she felt an instant connection with the rest of the team. Her years in management helped build her abilities in organizing and operating business offices. With a keen sense of detail, a quick ability to learn systems and business operational processes, and a passion for knowing everything about the wine industry, Stephanie has quickly become an indispensable part of the USA Wine West team. Stephanie provides the analytical and organizational tools that has led her to her current role as Director of Special Projects, while also providing support to Steve and assisting Mary with compliance. She enjoys traveling, hikes with her dog Reese, and spending time with her nieces.

Emma Harris

Emma Harris,
Operations Coordinator

Emma joined USA Wine West in 2017 as our Operations Coordinator. Originally from Los Angeles, California, she migrated up north a couple years ago. Graduating with a Bachelor’s Degree in Psychology from the University of Colorado at Boulder, she puts her degree to use in almost every day-to-day interaction. While one might think that the transition from TV Production to the wine business would be hard, the skills in the multi-tasking, fast-paced TV industry translate seamlessly to wine import and distribution which is filled with different kinds of people, difficult and daunting logistics, and never enough time. While her job is mainly with import logistics and administrative work, Emma also works coordinating special projects and is adroit at filling in where needed to keep the operations moving. In her free time, she likes to cook and be outside – her favorite activities are hiking, skiing, Pilates and horseback riding. Like most Marin residents, she has become enamored with the beautiful Mount Tamalpais and all the things that Marin County and the Bay Area have to offer.

Susan Mitchell,
Operations Coordinator

Susan Mitchell Joined the USA Wine West team in October 2018. A native of Dallas/Fort Worth Texas she graduated from the University of North Texas with a degree in International Relations and has pursued continuing education in logistics and trade transaction. With a career rooted in fast-paced customer service, from the financial services industry to the global recycling trade, she understands the need to “make it happen” for customers, suppliers and logistics providers throughout the supply chain. She has extensive experience working with steamship line, terminals and agents literally the world over. She also brings a strong social work background to her work, allowing for compassionate communication, wonderful people skills, a love of diversity and problem solving. Susan may be Texas-born, but she has lived for the last 10 years in Mill Valley, California where she has fallen in love with its abundant hiking trails and natural beauty. Some of her many hobbies include biking, dancing, snorkeling and finding new paths up the mountains. She loves to share a good laugh and is an eternal optimist.
Tough to take the Texas completely out, however. Her guilty pleasures include Dallas Sports Talk Radio and Tex-Mex cuisine.

Allysen Loftsgaarden

Allysen Loftsgaarden,
Accounting & Compliance Support

Allysen was hired initially to assist with filing and general office support. She has morphed into a key resource for USA Wine West’s financial and compliance departments and is known for her Excel skills and attention to detail. She graduated from the University of Montana – Missoula with a B.S. in Natural Resource Conservation with an emphasis in Hydrology. After school she did a brief stint with Americorps as a crew member involved in exciting things such as tagging fawns, exotic species removal, and prescribed burns. She moved to Maine for a seasonal Naturalist position and has been here ever since. She also worked as a Wetland Field Tech assessing wetland vegetation regrowth along newly installed natural gas pipelines in New England and as an environmental consultant. After her second child was born, she took some time off and realized that raising kids is one of the hardest (but sometimes the most fun) things she had ever done. Now that her kids are in school and with so much free time (sarcasm) she took a part time job at USA Wine West in 2014 and has been indispensable to the company’s accounting and compliance departments ever since. Allysen enjoys helping behind the scenes wherever there is a need, including playing with data and making colorful graphs. When not working she can be found attempting to grow food in the summer and boiling maple sap into syrup in the winter.

Jessica Rock

Jessica Rock,
Order Department CSR

A native of the beautiful Berkshire Mountains of Massachusetts, Jessica moved to California at the age of 19 and never left. Her early career was in the hospitality industry, managing a small, historic bed and breakfast in Mendocino. For several years she had a career in a home remodeling business and when the economy crashed in 2008, she landed a job in a grapevine nursery in Sonoma County and worked with wineries and vineyards stretching from California, to Texas, Oregon and the East Coast. It was there her love of wine, and grapes, began. After staying at home with her son until he began attending school, Jessica spent a short time back in the home remodeling business and then came to USA Wine West, for the love of the vine. She has been a great addition to our office and our busy order department. Smart, patient, and with great customer service skills, she finds many similarities between homeowners desperately waiting for their perfect kitchen faucet to be delivered in time for the big dinner party and wine logistics. She enjoys organic gardening, any outdoor activity (hiking, swimming, biking) and go to the gym, photography, cooking healthy vegetarian food , drinking lots of yummy wine, and traveling whenever possible.

Erin Rohde

Erin Rohde,
Order Department CSR

Erin joined the USA Wine West Sausalito team in September 2017 as a Customer Service Representative handling California retail and restaurant orders and logistics. Born and raised in Marin County, she graduated from The Fashion Institute of Design and Merchandising in Los Angeles with a degree in Fashion Design and Production. She raised her children in Southern California while enjoying a fun and successful career in the fast paced, ever challenging garment industry. After moving back to the Bay Area, she changed industries and worked in administration, customer service and logistics for an international agricultural equipment distributor in the Northern California wine country. Her work included importing tractors and parts from Italy and Germany, managing inventory and working with customers to make sure they received the right parts for the job. Erin’s international experience as well as her detailed and knowledgeable training in many different areas of production, distribution and customer service has made her move to USA Wine West and wine distribution a natural transition. Erin’s favorite place to be is on the water. She loves houseboating, rafting, swimming and just floating on any of the many lakes or rivers in beautiful Northern California, especially when it’s with family!